Geting into your customer’s mind
In this section of Telemarketing call centre jobs London, we will discuss some of the skills you can develop to become a leader on the telesales score board! As consumers, we have an internal “radar”, that knows the moment we pick up the phone if we are being “sold” or “served”, especially in London or any big world city.
Your first Job Career Start phone sales
We don’t want a negative experience, we are bombarded with telesales cold calls every day, and simply don’t want something we were hustled into during an intense call. Service industry companies are getting bigger, more impersonal, and it many times will take hours to undo a transaction if you need to cancel an unwanted service, or simply get the payment removed or refunded and your money back. We hear so many stories of abuse, calls not returned, unauthorized charges, or even your details given to someone else, as people purchasing a service in London, we are probably more wary now of sales calls than in any other time.
As customers, we want to be served, we want excellent customer service, we want someone who cares enough to give us a good deal, a great product, and an enjoyable customer service experience.
We receive thousands of advertising messages in the course of a week, on the side of buses, billboards, text messages, television, radio, magazine and print ads, on the side of vehicles, posters, cards, mailings, business cards, telephone calls, and even on people’s clothing; all chasing our money.
I think it makes the part of our mind that actually might be interested, or really could benefit from the service, close down anyway.
Open the call, be friendly, quick with your hook, (the offer that will entice and attract your client’s interest), stick to your sales script.
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