Thursday, 1 December 2011

Telemarketing Call Centre Jobs London

Sat 18 Dec 2010

In this section of the Telemarketing Call Centre Jobs in London web site
we are going to talk about how to become a Telesales agent in a quality call center, although our company is based in London, you can apply many of these ideas anywhere in the world.This new site is here to give you the advice and motivation you need to get a job as a telemarketing call center agent in London.
(Editor’s note: We aim to help you find a job in London, but  the advice here might help anyone looking for a telesales job. Sometimes you will see the US spelling ”center” instead of “centre”, this is intentional, part of our goal is to help as many as possible worldwide in very tough times.

In the author’s experience of HR calling, biggest mistake,

not lack of confidence,

not lack of experience……….

LOW ENERGY………we want to hear a sincere, positive interest in working for us, we also know it is tough if you have been out of work for 10 months, it gets very depressing, been there, simple trick, just smile internally, and practice, this is a sincere offer, give it a shot. What else are you going to do? Go back to staring at four walls and a tv? Getting a job makes a huge difference, your energy will pick up, you will get your motivation back.
£63 -64 something a week Jobcentre allowance? tell me about it.

This is one of the reasons this site has been created, is to give some advice and positive encouragement to help you get on the job track.

It sucks being out of work. The other reason this site has been made, is that, we are very, very busy, it is a lot of work to find, screen and call new applicants, this system is being tested to give you a better chance of success, and just a bit anonymous to shield us from constant phone calls by unprepared candidates,

#1 Follow my advice and you will have a better chance of success.

#2 The author of this site will make a referral fee if you stay for three months. So, there is some self-interest, but it costs you nothing so can’t be bad! This is a personal project, separate from the company, but designed to help you directly, and us! But this is valid information. Give it a shot.

#3 You will likely make more money than if you come to us via a recruitment agency, because they will normally take a percentage of your hourly rate for a set period of time (standard: first three months), applying through this method will very likely help you earn £40+  a month more. :)

Email: callcenterjobslondon@gmail.com

We also have some great links and areas we are developing on this site to give you job search and career advice generally also.

If you are young, out of work, and in need of a job, have you considered getting a job in telesales?

Within days, you could starting your new job as a telesales agent, in a smart, professional call center or centre!

Don’t worry if you are new to telesales, we will give you the training and techniques to start you on a rewarding career path.
We will provide a positive, encouraging and motivational training environment for you.

Just to emphasize, this is a genuine site, this is regarding inside sales only, you will be seated at a computer, utilizing one of our software based computer systems,representing uk and globally recognized companies.You will have heard of them, and you will very likely have seen, used, read or watched one of these products today already!

A lot of call centers are little more than boiler rooms, this job is about working from a large call center in the city of London, we’re located between Liverpool Street and Old Street underground stations EC2.

We’ll give you the telesales scripts you need to have success in telephone sales, it is not really “cold” calling in many cases, because you will be contacting established customers that may have responded to a marketing mailing by one of our clients, they may be an existing customer being offered a new service, or an opportunity to renew a service with a discount.

It is very likely that , there may be customer service positions within our various campaigns, we tend to find that it works best for new applicants to learn a particular campaign first, then when mastered, move to a more responsible position.

We’ll teach you the techniques, ourselves or our clients will already have run an effective marketing campaign of which you will play a very important part.

So, send your CV to: callcenterjobslondon@gmail.com

In some cases you will be using email for contact, making decisions on how to proceed, asking questions of your customers to find the best service for them, and being able to listen to  any comments or statements they may make to help guide them to making the right decision.

Whether it be outbound or eventually inbound position, you will be representing our client’s brand so we arel looking for people who will maintain a high call quality, and recognize the importance of the part you will play in both ours, and our clients success, this is after all why they partner with us to promote their business.

This is a responsiblity we do not take casually, as our continued growth relies on this, and the fact that hundreds of jobs rely on our performance.

We cannot emphasize enough the importance of being well presented, and positive about yourself, even if you feel a bit insecure, we have a  supportive and positive environment, we want you to succeed in your London call center  job.

We will give you your password to success, in a central location in the city, as a customer service associate, we expect and hire the best, in our view, if you are positive and personable, we can shape you into a telesales professional agent.

You will be using a quality headset, at a of quality computer, we are sure you will have questions, we have a systemized application process, and will share tips on successful interviewing, how to manage your time, as you learn the art of telesales!

In some situations, you may be handling customer service queries that arrive in the post, and you will learn skills in self managment, and business management that will stay with you throughout your career.

Even though it is titled sales,  customer service features very highly as a mindset we encourage.

Although the majority of our positions are full-time, we do have part-time places which will be perfect for college students making some extra money while studying or if you are a parent, and need some additional income to supplement your current salary.

If you are qualified to work in the United Kingdom, have a good attitude,
contact us now!

We believe in “smart selling” which really is a learned art.
We will give you the tips to make smart calls providing valuable services.
It is all about jobs that give great customer care in our industry.

We’ll give you opening statements, train you in your pitch, you will get the full story.

You will learn very important listening skills, how to think and strategize your sale, and we will give you all the training neccessary to make sure you have every chance of success.

Everyone gets nervous about objection handling, we believe in smart calling, minimizing dead time, we’ll make sure you have your very own success story as a telesales agent.

We hope you will apply for a job with us in a quality telemarketing call center.

So, send your CV to: callcenterjobslondon@gmail.com

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Sat 26 Nov 2011

The Royal Bank of Scotland need 790 new staff

Apply online nowJob Reference: Posted: 04 May 2011

Royal Bank of Scotland

YOU can bank on this.

The Royal Bank of Scotland need 790 new staff including call centre workers and workers for Direct Line insurance.

Apply online at http://www.jobs.rbs.com/uk

Job Summary

Company
Royal Bank of Scotland
Industry
Banking, Finance and Insurance, Customer Service and Call Centre, Sales
Location
London, South East, South West, North West, North East, Midlands, Yorkshire
Salary
Per Hour, £10 – 14,999, £15 – 19,999

Actually looks pretty interesting.

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Sat 26 Nov 2011

Search results

Next Previous

Royal Bank of Scotland

The Royal Bank of Scotland need 790 new staff

YOU can bank on this. The Royal Bank of Scotland need 790 new staff including call centre workers and workers for Direct Line insurance. Apply online at http://www.jobs.rbs.com/uk...

Salary:
Per Hour, £10 – 14,999, £15 – 19,999
Location:
London, South East, South West, North West, North East, Midlands, Yorkshire
Industry:
Banking, Finance and Insurance, Customer Service and Call Centre, Sales
04/05/2011

We’ll post job openings from time to time.

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Mon 21 Nov 2011

Negotiate A Higher Salary

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You landed the interview, you impressed them with your credentials, skill set and enthusiasm, and now you’ve been called back for a second interview. You know they want to hire you.

The problem is, you’d like more money than they’re prepared to offer. How do you convince the decision-makers to offer you a higher starting salary without taking yourself out of the running for the job?

It’s all in the preparation, attitude and presentation. Here are some tips.

use your marketing skills

1- Do your research

Learn as much as you can about the pay scale of the company that wants to hire you. Find out the industry average, as well. You may aspire to a career in scheduling at a major airline, but if their practice is to hire from within, you might need to accept an entry-level position. There may factors limiting flexibility on salary levels, no matter how many university degrees you have.

As part of your research, you need to have a clear idea of what your minimum salary expectations are. Do the maths in advance and decide what your deal-breaker point is. There’s no point wasting your time — and theirs — interviewing for a low-paying job in a company or industry that may not be able to offer the wages you need.

2- Don’t tip your hand

Leave the salary expectation question blank on application forms, and don’t mention a specific salary level in your cover letters. You want to get past the paper screening into the “to be considered” file without anyone thinking your anticipated salary is too high. You also don’t want to lock yourself into accepting an offer of £30,000 per year if the decision-makers had budgeted up to £45,000 to fill the vacancy.

3- Understand your value

Consider whether you are in a position of power. If you’re in high demand elsewhere, you have leverage. Draw attention to it, but be careful not to emphasise it too much. Avoid acting overly confident or cocky. It’s OK to mention that you have interviews at other companies, but don’t try to force a favourable decision.

4- Let the company bring up the salary negotiation issue

Avoid being the first to propose a salary figure. Tell them you’re interested in a mutually rewarding career with the company and you’re sure you can agree on an acceptable compensation package. If you’re backed into a corner, introduce your salary range, but make it clear that it is “up for discussion.” Don’t ramble on. Say what you have to and then be quiet and listen.

You need to be ready to negotiate if you want a higher starting salary… Next Page >>

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The truth is, it is much easier in theory than in practice, ever notice that when you go to ask the boss for a raise, somehow they know what’s coming. They spend the week scowling, looking like something at work is really getting to them, so you get to the starting gate, and back off each time. Finally, you push though this, and approach them, and get put off until tomorrow when it is less busy. Then you have the big sit down. It is a good idea to keep it low key, not too intense, leave it as though you were asking on behalf of someone else. Work from the facts, list your accomplishments, leave plenty of doors open to back away with class. When the boss reveals that now is not the time, be cool, totally understand, no problem, but if he says sounds good,
“I love giving raises!”, then the trials and tribulations will pay off. Good Luck!.

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Mon 21 Nov 2011

3 November 2011 Last updated at 16:46

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How to write a successful CV before applying for a job

Job advert Getting a CV up to scratch is an important part of the job searching process

A good curriculum vitae – or CV – is vital when looking for work, especially when there are numerous candidates for the same job, so what should it contain?

There is no perfect template, and each sector may require a different emphasis on a different aspect of the content, such as career history or qualifications.

However, experts suggest there are some basic rules on how a CV should be written and the information that should be included.

Overall, a CV should be neat and typed if possible. Most libraries now have public computers, if you do not have your own.

It should also be short, usually no more than two sides of A4. It should be positive, stressing achievements and strengths, and make a good impression in a clear and positive way.

The basic format for a CV includes:

  • Personal details, including name, address, phone number, email address and possibly any professional social media presence. You no longer need to include your date of birth, owing to age discrimination rules
  • Career history, starting with your most recent job first. Include dates and temporary or voluntary jobs if appropriate
  • A personal profile which sells yourself and your qualities, tailored towards the job you are applying for
  • Achievements from previous jobs that are relevant
  • Qualifications and training from previous jobs, with the most recent first
  • Interests, if they are relevant and especially if the skills or teamwork concerned are relevant for the job
  • Any extra information, such as reasons for a career change or reasons for gaps in career history, such as caring duties
  • References, ideally two or more and including a recent employer

Corinne Mills is managing director of Personal Career Management, which offers careers coaching. She says that a straightforward font and formatting is required – and the spelling must be checked and checked again.

“Poor spelling is the quickest way of getting a rejection,” she says.

She adds that people should check five or six adverts for a particular job and then use the common requirements to mould their CV.

“Many people think that one CV will fit all applications, but it needs to be a very targeted document for the role they are going for. Do some research so you understand what employers are looking for.”

Help and examples

Each CV needs to be tailored towards your own skills, experiences and your job application.

However, the Directgov website has CV example templates for a care worker and for a construction worker.

There is also a writing a CV factsheet which can be downloaded.

For those looking for a job, a database of jobs held by Jobcentre Plus is a good place to start.

In addition, there is a separate database of jobs in Northern Ireland.

Skills Development Scotland has advice on finding a job, dealing with redundancy and links to Scotland-specific jobs sites.

Next Steps, in England, has advice including where to look for funding for courses to learn new skills.

Careers Wales has bi-lingual advice covers all these areas and also includes help for jobseekers under 19.

Global tips

CVs can be produced in a different format for job applications outside of the UK.

For example, the equivalent of the CV in the US is the “resume”.

This has much the same aims by outlining job talents, work history, education and career goals, as well as how a candidate’s experience and skills would be suited to the job being advertised.

One guide to writing resumes and cover letters is on the New York State Department of Labor’s website.

This is a great article from the BBC’s web site, hope you find this useful.
A telemarketing job in a call centre is a great way to get your career jump started and on the move again, even if only for a short time. Especially in London, it will be great to start the new year with a job.

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Sat 22 Jan 2011

Geting into your customer’s mind

In this section of Telemarketing call centre jobs London, we will discuss some of the skills you can develop to become a leader on the telesales score board! As consumers, we have an internal “radar”, that knows the moment we pick up the phone if we are being “sold” or “served”, especially in London or any big world city.

Your first Job Career Start phone sales

We don’t want a negative experience, we are bombarded with telesales cold calls every day, and simply don’t want something we were hustled into during an intense call. Service industry companies are getting bigger, more impersonal, and it many times will take hours to undo a transaction if you need to cancel an unwanted service, or simply get the payment removed or refunded and your money back. We hear so many stories of abuse, calls not returned, unauthorized charges, or even your details given to someone else, as people purchasing a service in London, we are probably more wary now of sales calls than in any other time.

As customers, we want to be served, we want excellent customer service, we want someone who cares enough to give us a good deal, a great product, and an enjoyable customer service experience.

We receive thousands of advertising messages in the course of a week, on the side of buses, billboards, text messages, television, radio, magazine and print ads, on the side of vehicles, posters, cards, mailings, business cards, telephone calls, and even on people’s clothing; all chasing our money.

I think it makes the part of our mind that actually might be interested, or really could benefit from the service, close down anyway.

Open the call, be friendly, quick with your hook, (the offer that will entice and attract your client’s interest), stick to your sales script.

For instance a good tip for your telesales hook you might use, you could say:

“Hello Mr. or Mrs…Smith, this is just a quick call today, if you would be happy to stay with Fred’s Fish Fingers for another twelve months, we can renew your subscription today and give you a packet of Fred’s Fish Fingers for free, or ten percent off future orders!,

Is that something you might be interested in?

We will give you more great tips for telesales and telemarketing jobs to help your career in London take off!

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Sat 22 Jan 2011

In this section of Telemarketing Call Centre Jobs London, we will discuss some basic prepartion tips for Telesales success.

Key to selling over the telephone? Be prepared.

confident-telemarketing-telesales-agent

Confident Telemarketing requires preparation

Be at your desk with plenty of time: Nothing can throw your day off worse than being ten minutes late due to delays with London Transport.

Tip: Hour or so before you leave the house for your shift: Check Transport for London web site for latest travel news.

Or listen to live radio like LBC for travel updates and alerts.

You get to your desk in a rush, spend another five minutes getting organized, it can actually take quite a while sometimes to settle down into your sales mindset “zone”, tune into what you are supposed to be saying, and get up to speed with any daily offers or promotions.

You miss your start of shift meeting, and you let something outside yourself determine the momentum of your day. Get to your telesales station with time to spare. Working every day, is where you live up to the expectations you created about yourself in your interview, time to be the words, remember all the efforts you made in finding a job?

Avoid all this by getting things in your life lined up so that you arrive with 10-15 minutes to spare. Get your coffee and water lined up, or whatever you drink.

Telemarketing Script

Telemarketing calls are exciting, every call is different, like a play or a movie, and it is also an interaction that is scripted.

Have your script written out, it is the background of your call.

If the customer fires an out of the box objection, or you lose your focus on a call, having a written script will help you get back to a smooth continuation. Index card Telesales tip

You can use four by five index cards to write down telesales call tips, things you hear other sales agents saying, useful phrases, or closes.

Sometimes you best lines actually come from your customers when they mention their “hot buttons”, your clues are everywhere.

Tony Robbins mentions the principle of CANI, constant and never ending improvement.

Being prepared for your shift is the first step on the path to telesales job perfection in London.

Use an index card to manually note each sales call attempt, if you section off the card, you can note when someone answers, not interested, intereseted, call back, buying signs, efforts per hour etc.

It helps not take things so personally when you get rejection or have an unproductive sequence of calls, you know the numbers will pay off in the end.

Telesales calling tips

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Sat 15 Jan 2011

Telemarketing Call Center Centre Jobs London is about getting you a job and back to work! Good Luck!

You may already be familiar with the words cold calling, telesales and telemarketing. Your idea of a telephone sales professional may be very positive: someone who calls people on the telephone in unlikely hours to sell something. Let me give you a bigger and more realistic picture of what the telesales world is really like and what telesales professionals really do and see for yourself how wonderful it is. Who knows, you might one day carve for yourself a career in telemarketing, and a successful one at that.

Over the years, as the word ‘telemarketing’ became popular, it has evolved into two major areas: business to consumer – which refers to any business that sells mainly to the end consumer; and business to business – which refers to any business that deals primarily with other businesses. Business to consumer telemarketing seeks to convert people into buyers in a targeted and aggressive manner while business to business telemarketing tries to turn prospects into loyal customers, which usually involves a longer process.

Both categories have two distinct functions: inbound and outbound. Outbound calls usually involve sales and surveys, while inbound is generally considered as customer service. If your job entails customer service, you are called a customer service representative (CSR). If you mainly handle sales, you are called a telemarketing sales representative (TSR).

Telemarketing calls are usually combined with direct mail and e-mail to increase its effectiveness. Most of the time, making follow up calls is necessary until the deal is closed.

Various strategies are employed to get new businesses. Some companies use hard selling, where aggressive selling is done, for prospective customers. But for repeat customers, soft selling usually works.

The steps below illustrate how the sales call would go:

Opening. The telesales professional gives his opening statement that lets the prospect know the company that wants to do business with him and what the product or service is that is being offered.

Presenting. After getting the needed information through a series of questions, a solution is being offered with all the features and benefits of the product/service.

Handling objections. Objections or rejections can come up in any stage of the sales call. Telesales professionals are expected to turn around objections with rebuttals.

Closing. This is the culminating part of your cold calling efforts and you are expected to ask for the sale.

Using a ‘script’ is a common practice for telesales professionals to be more effective in selling. A carefully written sales presentation that also deals with the different selling scenarios that may arise is best used as a guide instead of a verbatim script to make your delivery natural and conversational.

Heinrich Churchill is a freelance writer and avid fan of everything telesales related. Visit Telesales Magic for more information on the inside sales world, and for a multitude of telesales tips from Heinrich Churchill and other highly accomplished telesales professionals!

Article Source: http://EzineArticles.com/?expert=Heindrich_Churchill

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Sat 15 Jan 2011

In this section of telemarketing call centre jobs London, we will look at a general description of telesales and telemarketing.
note: We sometimes use US spelling “Center” for Centre

Telemarketing and Telesales, although two very separate entities, are quite commonly confused. Whilst Telemarketing and Telesales each require a different set of skills and qualities, they also have lots in common, and can very often be linked in lots of ways. Basically Telemarketing services are used to promote product awareness, and generate interest in a product or service. Telesales, on the other hand, is used to sell a particular product or service. Telemarketing as a service, can include many different aspects; from appointment and lead generation, to a simple and professional company, product, or service introduction. Telemarketing is best used to raise company profiles and generate interest in a product or service. Very often the results from a good telemarketing campaign can create lots of valuable sales opportunities. Telesales is a service which is a direct sale of a product or service, where as the telemarketer will make the appointment the Telesales team will then follow up and close the sale. Telemarketing requires a very good level of people skills, and a very good, experienced Telemarketer will be able to drive a campaign in a confident, persistent, and professional manner without sounding sales driven. The main function of a Telemarketer is to build up a solid relationship with the client, and providing that the foundations have been built correctly by the telemarketing team, they can prove to be priceless to the sales team. Very often Telemarketing and Telesales are conducted by the same company, which in most cases proves to be very successful. All of the administration and communication is completed in house which makes for a very tidy and professional job. Any target driven sales campaign will benefit from the skills of Telemarketing or Telesales professionals, and both professions have often resulted in an expanded company profile, and more importantly expanded company profits. Often being the very first representative of a company, it is essential that you choose the correct telemarketer to represent you company in the way you wish, and we all are well aware that first impressions and client confidence are the best foundations for lasting business partnerships. Written By Julie Davies – Content Writing & TeleMarketing, working with clients on a personal one-to-one basis, creating unique quality English content. http://www.juliedavies.com Article Source: http://EzineArticles.com/?expert=Julie_C_Davies

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Sat 8 Jan 2011

There is a great cold calling scripts debate in the sales community. One group argues scripts make callers sound canned. The other side says if you don’t know where you are going you are likely to get there and your script is the roadmap.

The anti-scripts camp does not want to sound like the telemarketer who calls during dinner, garbles your name, identifies him or herself with a rush of words that makes you go, huh?

The script-camp does not want to sound like a telemarketer either. Truth be known even telemarketers do not want to sound like they do. However, advocates of cold calling scripts argue if you fail to plan then in essence you are planning to fail.

What is a cold caller to do?

Know that a good script is vital to getting in to see prospects face-to-face. Why are cold calling scripts important? Because, successful cold calls come from successful habits. Find a pattern of presentation that works. Use that pattern for more success. When you do not feel like being on the phone, count on your script to bring success again and again.

Sure, a newbie may enjoy a short stint of beginner’s luck. Excitement fueled by adrenaline associated with tackling a new tactic could transfer across the phone and get you invited in for a sales call. But, living on adrenaline can kill you. Do not count on that for the long haul. Do craft a few great scripts.

If you are worried about sounding more like a telemarketer than a sales professional calling about a valuable service know this, even the best script on the planet can be made to sound lousy. Do not knock the script. Odds are the problem is in your delivery. Do practice your delivery.

Did you know that the funniest comedians are tightly, tightly scripted? When on stage, a comedian may appear to be spontaneously shining the head of a bald guy and cracking a joke that keeps the audience in stitches. The joke appears to be effortless. But, that appearance is far from the truth. Behind the scenes that professional has spent hours and hours fine tuning the scripting and rehearsing his delivery so he sounds spontaneous. Before he goes live before a television audience, even Jay Leno, practices his script and delivery in front of a small live audience.

Successful cold callers do the same work as successful comedians. Craft every word and rehearse delivery. Do you realize at one time or another all cold callers make calls that fail? From that pool the callers who succeed work on scripting and delivering. They know the trick is to fail less often. Those who continue to fail do so only because they continue to use the scripts and delivery that bring failure.

At first the work required to develop and deliver scripts will feel awkward and difficult. That is normal. Expect it. Adult learning feels strange until you figure out the words that bring. Yes, count on fumbling around at first. Then, count on continued fine-tuning of your script and practice of your delivery to make your cold calling success appear effortless.

Leslie Buterin shares more cold calling scripts and more information on effective cold calling techniques on her site at Cold-Calling-Top-Dogs.com

Article Source: http://EzineArticles.com/?expert=Leslie_J_Buterin

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Sat 8 Jan 2011

Telemarketing calls, where marketing is done over the telephone, usually fall under the category of cold calling, which means people did not expect at all the call coming from the telesales professional. Regarded as a numbers game, most telemarketing calls end up in rejection, making it a tough game to play. Hence, those who remain standing after the first few days of cold calling are the tough ones who withstood all kinds of refusals. Stop playing the numbers game. Success in telemarketing is not about making more calls and hoping to get lucky. Success in telemarketing means winning more sales so make yourself a winner using these simple telemarketing tips. Be prepared. Just like the student who comes to class prepared, make sure you already did your homework before you start “dialing”. You know exactly what to say to your prospective customer and you can provide answers to any question about the product or service that you are offering.

At the end of the day, you should be leading the pack for coming in prepared. Make a good first impression. The only way you can engage the prospect in a worthwhile conversation is if you have made a positive first impression. People will not stay longer on the phone to talk with you if they find you too pushy or you sound unfriendly. Put as smile when making calls and your voice will sound pleasing and friendly. Wearing a smile helps you project a professional image. Personalize your script. Using a sales script is good but it works best if you personalize your script to make it suitable to your selling style. Personalizing your script also makes your selling sound conversational and natural. That way you become a more effective salesperson. Practice rehearsing your script to perfection. Consider all the possible scenarios that you might encounter so you can deal with them convincingly. Avail of training opportunities. There are a lot of selling techniques that you could learn and there are always new ideas to improve telemarketing efforts but you can’t learn them all by yourself. Companies usually provide sales training so take advantage of every opportunity to be trained to be a successful telesales professional. Handle objections effectively. Set yourself apart by turning objections into sales opportunities. A prospect’s objection may be “fake” so do not fall for that trap. Find out if it is a valid or true objection by asking questions until you get to the one true objection that stands in your way to close the deal. Heinrich Churchill is a freelance writer and avid fan of everything telesales related. Visit Telesales Magic for more information on the inside sales world, and for a multitude of telesales tips from Heinrich Churchill and other highly accomplished telesales professionals! Article Source: http://EzineArticles.com/?expert=Heindrich_Churchill

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Just launched this site, go ahead and check out the great tips about how to get back to work in these tough economic times. Good Luck!
Remember this is a low threshold entry level job that can get you back on the path to employment, and jump start your career again. Go for it!

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